Shipping & Returns

Delivery
Items offered on our website are only available for delivery to addresses in Malaysia. We are happy to ship orders internationally, but for faster service (and potentially less expensive shipping options), please contact us to make special arrangements. Additional shipping charges may apply to international customers or remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Public Holidays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at order@kebayaayu.com with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the goods during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.